Open Investigation

Pokémon
Missing in Switzerland

Several Pokémon games work on iPhone in Switzerland — but are completely absent from Google Play. No one has ever explained why.

Last updated: March 24, 2026

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Affected Games
❌ Android unavailable
Pokémon UNITE
TiMi Studios / Tencent
❌ Android unavailable
Pokémon Sleep
SELECT BUTTON / The Pokémon Company
❌ Android unavailable
Pokémon Masters EX
DeNA
❌ Android unavailable
Pokémon Café ReMix
Genius Sonority / The Pokémon Company
❌ Android unavailable
Pokémon HOME
The Pokémon Company / Game Freak
❌ Android unavailable
Pokémon: Magikarp Jump
The Pokémon Company
✓ Works on both
Pokémon GO
Niantic
✓ Works on both
Pokémon TCG Pocket
DeNA / Creatures
✓ Works on both
Pokémon TCG Live
The Pokémon Company International
❌ Android unavailable
Pokémon Smile
The Pokémon Company
✓ Works on both
Pokémon Shuffle Mobile
Genius Sonority / The Pokémon Company
❌ Android unavailable
Pokémon Quest
The Pokémon Company
✓ Works on both
Pokémon Playhouse
The Pokémon Company International
✓ Works on both
Pokémon Friends
Wonderfy / H.a.n.d / The Pokémon Company
Replies Received
📬
DeNA — Pokémon Masters EX Support
March 24, 2026 — 14:59 GMT+9
⚠ Confirmed: No Android release planned for Switzerland. No reason given. Feedback "passed to the team."
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From: support@pokemonmasters-game.com
Date: March 24, 2026 — 14:59 GMT+9
Hello,

We really appreciate your interest in Pokémon Masters EX!

With respect to your inquiry, unfortunately we regret to inform you that the game is not planned to be released on Android devices in the Swiss Confederation. Also note that we are unable to provide guidance regarding internal policies and management decisions to individual users.

That being said, rest assured that your voice will be passed along to the team in charge.

Finally, please kindly note that this support service is dedicated to addressing inquiries about the game Pokémon Masters EX only and that we are unable to offer assistance for other Pokémon games or services. For inquiries about any other Pokémon games or services, visit the Official Pokémon Support page.

Best regards,
Pokémon Masters Support
⚠ Confirmed: No Android release planned for Switzerland. No reason given. Feedback "passed to the team."
📬
The Pokémon Company International Support
Feb 27, 2024 — 11:38 PST · Ticket #2079372
⚠ Generic non-answer. No confirmation or denial — just "check the app store."
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From: support.pokemon.com (Agent_Platin)
Date: Feb 27, 2024 — 11:38 PST
Ticket #2079372
Hello Raphael,

Thank you for contacting Pokémon Support! We are unable to provide information for anything that has not been publicly announced.

In general, it's a good idea to keep an eye on the Pokémon website for most announcements.

For App availability, we recommend keeping an eye on the app store for your device for future updates.

For in-app updates, we recommend keeping an eye on the app as most will have announcements in the app itself regarding any updates.

Thank you for playing Pokémon!
Sincerely,
Agent_Platin
The Pokémon Company International Support Team
⚠ Generic non-answer. No confirmation or denial — just "check the app store."
Actions Taken & Next Steps

Completed

  • Identified the problem and compiled list of affected games
  • Researched possible reasons for the exclusion
  • Built a list of contacts across developers, publishers, tournament organizers
  • Emailed DeNA game support (support@pokemonmasters-game.com)
  • Emailed DeNA corporate (dena_corp_info@dena.com)
  • Emailed Shivam / Unity Clash founder (shivamprod09@gmail.com)
  • Received reply from DeNA game support — no Android release planned for Switzerland
  • Emailed TPC Intl. European PR (pokemon@msm.digital)
  • Emailed Hope & Glory PR — TPC European PR agency (pokemoneu@hopeandglorypr.com)
  • Submitted Level Infinite press form — GSA region (press.levelinfinite.com/Site/Contact)
  • Contacted Zervas (@Zervas_ on X) — Switzerland's top UNITE earner, streamer

Still Open

  • Waiting on replies from DeNA corporate & Unity Clash
  • Waiting on reply from TPC Intl. European PR (pokemon@msm.digital)
  • The Pokémon Company Intl. support form — cannot create account; contacted support to resolve account creation issue
  • Waiting on reply from Hope & Glory PR (pokemoneu@hopeandglorypr.com)
  • Waiting on reply from Level Infinite press form GSA region
  • Waiting on reply from Zervas (@Zervas_ on X)
  • Contact DeNA press (dena.com/intl/contact/press) — separate from corporate email already sent
  • Post in Pokémon UNITE DEUTSCH Discord (3,500+ DACH members) — surface other affected Swiss players
  • Contact Alpine League (alpineleague.gg) — Swiss esports platform, likely has organizer connections
  • Pitch story to Mein-MMO — most relevant German outlet for mobile Pokémon coverage
  • Reach out to @PokemonUNITE / @UniteEsports on X
  • Post on r/PokemonUnite or r/Switzerland
  • Contact Swiss gaming journalists
  • Consider petition or social media campaign
Contact List

Direct Contacts

# Contact Type Status
1 supportteam@pokemon.com TPC International support ↩ Replied
2 support@pokemonmasters-game.com DeNA game support ↩ Replied
3 dena_corp_info@dena.com DeNA corporate ⏳ Waiting
4 shivamprod09@gmail.com Shivam, Unity Clash founder ⏳ Waiting
5 support.pokemon.com/…/new The Pokémon Company Intl. support form ⏳ Waiting on account
6 press.levelinfinite.com TiMi Studios / Level Infinite press ✗ Not contacted
7 pokemon@msm.digital The Pokémon Company Intl. — European PR (via pokemon.gamespress.com) ⏳ Waiting
8 dena.com/intl/contact/press DeNA press contact ✗ Not contacted
9 alpineleague.gg Alpine League — Swiss esports platform ✗ Not contacted
10 mein-mmo.de Mein-MMO — German mobile/Pokémon gaming outlet ✗ Not contacted
11 pokemoneu@hopeandglorypr.com Hope & Glory PR — TPC European PR agency ⏳ Waiting
12 press.levelinfinite.com/Site/Contact Level Infinite press form (GSA region) ⏳ Waiting
13 @Snowwpoints Snow — Swiss UNITE player, 2024 European Cup champion ✗ Not contacted
14 @Zervas_ Zervas (Fabio Bügler) — Switzerland's top UNITE earner, streamer ⏳ Waiting
15 @Ghatlue Ghatlue — Top German UNITE player, Unity Clash co-host (~7k followers) ✗ Not contacted
16 @TabbyTendo TabbyTendo — Admin of #PKDE Discord (DE/AT/CH Pokémon community) ✗ Not contacted
17 @pChalTV pChal — Biggest German Pokémon creator (941k YouTube, 328k Twitch) ✗ Not contacted
18 @Domtendo Domtendo — Top German Nintendo/Pokémon creator (1.6M YouTube) ✗ Not contacted
19 ntower.de ntower — Germany's leading Nintendo outlet, covers Pokémon ✗ Not contacted

Communities & Groups

# Channel Platform Description Status
1 UNITE DEUTSCH Discord Pokémon UNITE DACH community (3,500+ members) ✗ Not posted
2 r/PokemonUnite Discord Largest UNITE Discord (76,600+ members) ✗ Not posted
3 Pokemon Uniters Discord Competitive UNITE community (44,600+ members) ✗ Not posted
4 r/PokemonMasters Discord Masters EX community Discord (28,600+ members) ✗ Not posted
5 Pokémon Sleep Discord Pokémon Sleep community (18,000+ members) ✗ Not posted
6 #PKDE (DACH) Discord German/Austrian/Swiss Pokémon community (9,600+ members) ✗ Not posted
7 r/PokemonUnite Reddit Main UNITE subreddit (188,000+ members) ✗ Not posted
8 r/PokemonMasters Reddit Masters EX subreddit (81,600+ members) ✗ Not posted
9 r/PokemonHome Reddit Pokémon HOME subreddit (54,200+ members) ✗ Not posted
10 r/PokemonSleep Reddit Pokémon Sleep subreddit (43,600+ members) ✗ Not posted
11 r/PokemonCafeMix Reddit Café ReMix subreddit (6,900+ members) ✗ Not posted
12 r/pokemon Reddit Largest general Pokémon subreddit (4.5M+ members) ✗ Not posted
13 r/Switzerland Reddit Main Swiss community (370,000+ members) ✗ Not posted
14 r/de Reddit Largest German-speaking subreddit, covers DACH (1.6M+ members) ✗ Not posted
15 r/AndroidGaming Reddit Android gaming community (284,000+ members) ✗ Not posted
16 Pokémon Community Forums Forum Official TPC feedback center — mobile games section ✗ Not posted